Return Policy Overview
At Xfurbish.ae, we stand behind the quality of our refurbished IT equipment. If you're not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your peace of mind.
30-Day Return Window
Return most items within 30 days of delivery
Free Return Shipping
We cover return shipping costs for defective items
Full Refund Guarantee
Get your money back for eligible returns
Order Cancellation
You can cancel your order before it ships at no charge. Once your order has been processed and shipped, standard return procedures apply.
Order Processing (0-24 hours)
Free Cancellation: Contact us immediately to cancel your order at no charge.
Order Shipped
Return Process: Once shipped, standard return procedures apply. You can still return the item within 30 days of delivery.
How to Return an Item
Returning an item is simple and straightforward. Follow these steps to initiate your return:
Contact Us
Call +971 5550 111 60 or email [email protected] within 30 days of delivery to initiate your return.
Get Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Package the Item
Pack the item securely in its original packaging with all accessories and documentation.
Ship the Return
Use the prepaid return label we provide or arrange your own shipping (costs may apply).
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Conditions
To ensure a smooth return process, please ensure your items meet the following conditions:
Acceptable Returns
- Items in original condition
- All original packaging and accessories included
- No physical damage or modifications
- Returned within 30 days of delivery
- Valid RMA number obtained
Non-Returnable Items
- Items damaged by misuse or negligence
- Products missing original packaging
- Items returned after 30-day window
- Custom-configured or special-order items
- Items without valid RMA number
Refund Information
We process refunds promptly once your returned item is received and inspected:
Processing Time
5-7 business days after we receive your return
Refund Method
Original payment method (credit card, bank transfer, etc.)
Refund Amount
Full purchase price minus any applicable restocking fees
Shipping Costs
Original shipping costs are non-refundable unless item is defective
Exchanges
We offer exchanges for defective items or if you received the wrong product. For other exchanges, we recommend returning the original item and placing a new order.
Defective Items
We'll replace defective items at no charge, including return shipping costs.
Wrong Item Received
If we sent you the wrong item, we'll exchange it immediately at no cost to you.
Different Model/Specification
For exchanges to different models, return the original item and place a new order.